Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–2 business days. Standard shipping typically arrives within 3–5 business days, while Value Shipping may take 6–7 business days (Free shipping for orders over $100).

Do you provide tracking information?

Yes. Once your order ships, you will receive a confirmation email containing a tracking number so you can monitor your package in real time.

What is your return policy?

We offer a 30-day return policy. Items must be unused, in their original condition, and include all original packaging.

What should I do if my item arrives damaged?

If your item arrives damaged or defective, please contact us within 30 days of delivery at info@properties276.shop. We will gladly arrange a replacement or refund.

Is this product covered by a warranty?

Warranty coverage varies by manufacturer and product type. Please contact our customer support team for warranty information on a specific item.

Are the product dimensions accurate?

Yes. All dimensions listed are provided by the manufacturer and are presented as accurately as possible. Minor variations may occur.

Is assembly required?

Assembly requirements vary by product. If assembly is required, it will be noted in the product description.

Can I cancel my order?

Orders may be canceled before they are shipped. Once an order has been processed or shipped, it can no longer be canceled but may qualify for a return under our Return Policy.

Do you ship internationally?

Currently, we only ship within the United States. Shipping availability to Alaska, Hawaii, P.O. Boxes, and APO/FPO addresses may vary by product and carrier. Please contact our support team before placing an order for these destinations.

How can I contact customer support?

Email: info@properties276.shop
Phone: (305) 582-2621

Business Hours:

• Monday through Friday: 9:00 AM – 5:00 PM Eastern Standard Time

• Saturday and Sunday: Closed for live phone/chat support

While our office is closed on weekends, our customer support queue is monitored 24 hours a day, 7 days a week. All inquiries submitted via email, contact forms, or marketplace portals are processed continuously and will receive a high-quality resolution within 24 to 48 hours, including holidays.